Return & Refund Policy

At JOLIEZ Beauty, every piece of jewelry is thoughtfully handcrafted with care and attention to detail. We want you to love your purchase and shop with confidence.

All Sales Final

Due to the handmade nature of our jewelry, all sales are final. We do not accept returns or exchanges for changes of mind, personal preferences, or incorrect selections.

Please review product descriptions, photographs, and measurements carefully before purchasing.

Damaged, Defective, or Incorrect Items

Your satisfaction matters to us. If your jewelry arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and clear photographs whenever possible.

We will review the issue and work with you to provide an appropriate resolution, which may include a repair, replacement, or refund.

The 7-day notification period does not limit any rights or remedies available under applicable law.

Custom Jewelry

Custom-designed and personalized jewelry is created specifically for you. Custom orders are final sale and cannot be canceled, returned, or exchanged for changes of mind once production has begun.

If a custom piece arrives damaged, defective, or incorrect, please contact us so we can address the issue.

Handmade Characteristics

Each JOLIEZ Beauty design is handcrafted, and slight variations in natural gemstones, freshwater pearls, bead patterns, colors, and finishes are part of its individual character.

These natural variations are not considered defects.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Cancellation requests may be accommodated before an order has been processed or shipped, but cannot be guaranteed.

Contact Us

For questions about your order, please contact JOLIEZ Beauty through the contact form on our website.

Website: www.joliezbeauty.com

Nothing in this policy limits rights provided under applicable consumer protection laws.